Treating Customers Fairly

Treating our customers fairly is the number one priority of our business. It is at the heart of everything we do and want to achieve.

This means:

 

  • We want you to be confident that you are dealing with a business that will treat you fairly – that we will put your interests first, provide you with a fair deal and give a professional service of the standard you would expect from competent staff.
  • You can be confident that the products we recommend to you will be products that are designed to meet your needs and that at all times before, during and after a sale we will communicate with you in a way that is clear, fair and not misleading.
  •  We will provide you with enough clear information about the products we recommend so that you can make a properly informed choice – before you buy. We will not try to sell a product (such as an insurance policy) to you by “hiding” it, or sell you a policy that is in our interests to sell, not in yours to buy. If you decide after you have had all the information that you do not want to accept our advice then you are free to say “No” as well as “Yes”.
  • When we recommend a product, we will tell you what we are recommending and why, so you understand how we have reached our recommendation. We will only recommend policies to you that are suitable for your circumstances.
  • If things go wrong, or if you feel for any reason that you have not been treated fairly, we will ensure that any complaint you may make is dealt with fairly, impartially and promptly. If for any reason you do not feel we have treated you fairly in keeping with this statement, or if you have any concerns about the way we have treated you, then please contact us.

Mayfair Independent Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No: 191568 http://www.fca.org.uk/register.

Mayfair Independent Limited Registered Address: 29 Wood Street, Stratford-upon-Avon, CV37 6JG. Registered in England & Wales, No. 3889260.

Mayfair Independent Limited Correspondence Address: Mayfair Independent Limited, PO Box 7710, 22 South Molton Street, Mayfair, London, W1A 8BY.

Neither Mayfair Independent Limited nor its representatives can be held responsible for the accuracy of the contents/information contained within the linked site(s) accessible from this page.

The Financial Conduct Authority does not regulate National Savings or some forms of mortgage, tax planning, taxation and trust advice, offshore investments or school fees planning.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at http://www.financial-ombudsman.org.uk.

The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK.

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